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Shipping & Returns

Shipping Policy

At Smoky Gray, we offer fast and reliable shipping to our customers across the Middle East, Turkey, Europe, and Egypt. We take great care in packaging your items to ensure they arrive in perfect condition. Our shipping rates are competitive and vary based on the size and weight of your order. For more information, please visit our Shipping Policy page.
If you have any questions or concerns about shipping, please do not hesitate to contact us at +90 (535) 966-5802 or email us at

Return & Exchange Policy

We, at SMOKY GRAY , prioritize customer satisfaction and strive to provide the best shopping experience. If you are dissatisfied with the product you purchased, please review the following return policy:

  1. Return Period:

    • You may request a product return within 14 Days days from the date of receiving your order.

  2. Return Conditions:

    • The product must be in its original condition, unused, and include all original accessories and packaging.

    • You must have the original purchase receipt as proof of purchase.

  3. Return Process:

    • Please contact customer service via [Contact Method] to initiate the return process.

    • We will review the return request and guide you through the next steps.

  4. Return Fees:

    • If the return is due to an error on our part, we will cover all return costs.

    • If the return is due to personal preference, restocking fees may apply.

  5. Refund Process:

    • Upon receiving and inspecting the returned product, we will process the return request.

    • The refund will be issued to the original payment method used for the purchase.

Please note that this policy may vary based on the type of product or service. Kindly read the purchase and return terms carefully before making any purchases.
For any inquiries or further clarification, please contact our customer service team.
Thank you for shopping with us!

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